Privacy Policy

1. Introduction

Welcome to Parivartan Herbs. We value your trust and are committed to protecting your personal information. This Privacy Policy details how we collect, process, share, and safeguard your data when you visit our website, register an account, purchase products, or interact with our support teams.

2. Information We Collect

To provide our e-commerce services, we collect parameters from you directly and automatically:

• Personal Identity: First name, last name, phone number, and email address collected during registration or guest checkouts.
• Delivery Addresses: Shipping destination pin codes, billing address coordinates, city, and state metrics needed to fulfill orders.
• Payment Logs: Transaction session identifiers generated by Cashfree payment gateways. We do not store card numbers, UPI PINs, or net banking passwords directly on our servers.
• Technical Info: Browser cookie logs, IP addresses, log data, and device footprints recorded automatically to optimize page layouts.

3. How We Use Your Information

We use the data collected for critical business and operations purposes, including:

• Processing, packing, and manifesting your product orders.
• Calculating delivery charges and sending Waybill numbers to Delhivery courier networks.
• Sending transactional notifications, tracking links, and order summaries via SMS/Email.
• Validating coupon limits, eligibility requirements, and cart stock reservations.
• Resolving customer grievances, support tickets, and processing approved refunds.

4. Cookies & Tracking

We use browser local storage and secure cookies to store items in your active shopping cart, keep you authenticated in your user session, and remember user preferences (such as dark/light themes). You can block cookies in your browser settings, but doing so will prevent you from utilizing checkout and cart systems.

5. Security & Data Protection

We implement security policies to protect your records. All API requests run over HTTPS protocols with SSL encryption. Databases are secured using robust firewalls and role-based permissions. Although we practice comprehensive security measures, no transit protocol or database storage is 100% secure, and we cannot guarantee complete immunity from hacks.

6. Contact & Grievances

For questions, details about data removal, or queries on how we process cookies, send an email to our data safety officer at privacy@parivartanherbs.com.