Return & Refund Policy
Last updated: June 17, 2026. Complete clarity on order returns, reverse pickups, and refund timelines.
7-Day Return Window
Submit return requests easily within 7 days of package delivery.
Free Pickups
Reverse pick-up from your doorstep by Delhivery at zero extra cost.
Assured Refunds
Amount credited back directly to source accounts within 5-7 days.
1. Eligible Reasons for Returns
We strive to deliver fresh, pure herbal solutions. You can request a return or replacement if:
- The product received is damaged in transit or leaking.
- You received a wrong product or incorrect size variant.
- The item is close to expiry or is defective.
2. Non-Returnable Products
To maintain hygiene standards for ayurvedic intake and personal care, we cannot accept returns for:
- Products that have been opened, unsealed, or consumed.
- Items missing their original packaging, labels, or invoices.
- Requests submitted after 7 days of delivery.
3. Reverse Pickup & Verification
Once you raise a return request via your storefront Orders Dashboard, our administrative team will check the images/reasons. On approval, our courier partner Delhivery will schedule a reverse pickup from your registered shipping address within 2-3 business days at no cost to you.
4. Refund Processing
Once the package is returned to our Rohini warehouse facility, it goes through a quality check. On approval:
- Prepaid Orders: Refund is credited directly to the source payment method (UPI, Cards, Net Banking) via Cashfree PG.
- COD Orders: We will request bank account/UPI details to make a direct transfer to you.
Funds typically reflect in your account within 5 to 7 business days depending on bank clearance parameters.
5. Contact Support
For any questions regarding refunds, wrong orders, or custom exchange details, send us an email at returns@parivartanherbs.com or fill in the form on the Contact Us page.